Returns/Exchanges, Our Policy is Your Comfort
Hello everyone, today I thought I would review our return policy and clarify a couple of questions that we have received in regards to exchanges and returns.
Remember that we accept returns or exchanges within 30 days as long as those items have not been washed, embroidered, or altered. Also, all sales on clearance merchandise are final. Medical shoes can also be returned within this time frame as long as they do not show any signs of wear – so please be sure you try them on a carpeted surface.
Shop with confidence, exchanges are EASY!
To send back your items simply detach and complete the return/exchange form on the back of the packing list included with your order.
Package the return/exchange form along with your items and send your package using our prepaid label to:
2547 3 Mile Rd Ste F
Grand Rapids, MI 49534
Print a Prepaid Smart Label in 3 easy steps:
1.Print your label here.
2.Affix the label to the return package covering the original label.
3.Drop your package anywhere in the U.S. Mail – home, work, or Post Office. No pre-paid postage required – $7.95 return postage will be deducted from your return/exchange or you may include a check/money order for payment.
If you choose to exchange your item(s) we will send the new order to you with free standard shipping.
That’s it! If you’ve provided your email address, we’ll let you know when we receive your package. Otherwise, please allow 10-15 business days to process your exchange, credit or refund.
*Exchanges will ship with no additional shipping charge. Original shipping costs are non-refundable. All sales are final for clearance items.
To finish up, I’ll cover some things to keep in mind that will help you avoid unnecessary returns.
When ordering medical scrubs it is important to remember that different companies will have different dye lots. To make sure your items match always order uniforms that are the same brand.
Many companies have different lines of scrubs (For example, Cherokee has the Workwear line and the Flex-i-bles line), which usually have different materials, so again it is recommended to only order items from the same line to make sure they match properly.
Most of our value scrubs have limited quantities available, so when placing an exchange for some different value scrubs it’s best to call ahead to make sure that we have your items available.